1. When buying at the store www.emberly.lt, each buyer and the good quality of it purchased shall be given a 14 -day return guarantee from the date of receipt of the item.
  2. To return the right quality item, be sure to contact us by email. By email info@emberly.lt, the goods are not accepted in advance, without warning or reinforcement.
  3. Each item is given a supplier guarantee for the production defect and other defects not related to normal use of the product and environmental influences. You can find the time of the warranty of each item in the description of the goods. In the case of a defect in the defect, if the supplier's warranty is given for a period of less than 2 years, then this guarantee will still be able to use within a 2 -year period from the date of receipt of the goods.
  4. Make the steps listed in paragraph 2 to return the item of poor quality (Item 2.3 would not be applied in this case).
  5. The Store undertakes to provide the consumer's reasoned written response to the consumer no later than 10 working days from the date of receipt of the consumer's request.
  6. If the ordered item does not have a factory defect, if the customer has waived the contract, it will be refunded the cost of shipping the item, which were included in the price of the item and the price of the item itself, i.e. y. The amount paid by the customer. 
  7. If the ordered item has a factory or transportation defect, the online store undertakes to replace it or refund the money to the buyer. The costs of shipping / refund are refunded / paid by the Store.
  8. The store sells goods that meet the terms of the order. In cases where the goods transferred to the Customer do not meet certain order requirements, the Customer agrees to first notify the Stock of the Store in writing. and the store undertakes to take all the action to remedy existing deficiencies if such deficiencies are due to the fault of the store or third parties. The shop rectuses the defects in a reasonable, customer -agreed period; If the disadvantages are not remedied, the client shall have the right to defend their rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.
  9. In the event of a defect, the Customer must submit its claims in accordance with the procedure set out in this policy within 2 months of the date of detection of the discretion in the case of the date of receipt of the product from the date of receipt of the product.

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Nemokamas pristatymas

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Kokybės garantija

Siekiame užtikrinti, kad gautumėte tik aukštos kokybės prekes.

Klientų aptarnavimas

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